The Small Print

We hope you’ve enjoyed browsing through our store. Here at Fingerprint we strive to make our service as friendly, fair and efficient as possible. Please take a few moments to familiarise yourself with our terms. If you have any questions please don’t hesitate to ask.

Terms

By placing an order you are agreeing that you have read and accept the following terms.

All information provided on this website is given in good faith and believed to be accurate. We reserve the right to update and amend the website content without prior notice.

Our digitally printed fabrics are created using quality fabrics and dyes. To maintain the lowest prices possible we cannot offer free samples, or absorb the cost of incorrectly ordered custom printing. Please check your order is correct (especially for custom fabric) before placing it. If you need to amend or cancel your order please contact us immediately. Orders cannot be cancelled once printing has commenced.

Payment

All orders must be paid in full before any goods will be despatched. Payment can be made online using our shopping cart facility.  Payments made this way can be made via PayPal usingPayPal account or debit/credit cards or a bank account balance. You do not need a PayPal account to make payment by debit/credit or bank account. Payments can also be made by cheque or via online banking. If you wish to pay this way please contact us for details.

Copyright & other issues

All designs illustrated on this website are copyright of the artist and must not be reproduced in any form without prior written permission.
By sending us artwork for custom print orders you are confirming that you either own the copyright for that image or have obtained permission from the owner to reproduce it. We will not be held responsible for any alleged copyright infringements. Please respect other artists and designers and don’t send us images that are not your own. We reserve the right not to print anything that is objectionable, obscene, vulgar, harmful or hateful.

Colour

Please be aware that computer monitors all display colours slightly differently. We’ve done our best to photograph all items to show true colour. There may be some variation in what you see on your screen to the actual fabric. We do not offer a colour matching service. Colours reproduced on different fabric types and in different batches will vary.

Size

During the print process we wash the fabrics. Please be aware that this can lead to some shrinkage. We usually factor in approximately 5% lengthwise particularly on cottons. We cannot print to exact sizes. If you need a very specific size please talk to us so we can help.

Studio Time

Please follow guidelines for bespoke orders provided on the custom print section of the website. Should images you send require our studio time to prepare them for printing then we may have to make an additional charge. If you’re not sure about images for bespoke printing please talk to us first.

Turnaround Time

Turnaround time for custom print orders varies depending on how busy the studio is, but as a guide we usually operate a 10 working day turnaround from the point of receiving your artwork and payment.

Delivery

We usually send standard orders (Fabric Collection, Boutique, Ready-to-Sew) using Royal Mail 1st Class or International Airmail. Custom print orders are usually sent Royal Mail 1st Class Recorded or International Signed For. For larger orders we may opt to use a courier in order to keep shipping costs as low as possible.

Returns

Standard items ordered from the Fingerprint store can be returned for an exchange or refund. Returned goods must be in perfect condition and returned within 14 working days. No refund for any postage costs will be made.
Bespoke print orders cannot be returned, refunded or exchanged under any circumstances. We would strongly recommend that you order a sample print before placing a larger order. Just because something looks nice on screen, does not mean it’ll print out just the same. You have been warned!

Service

All correspondance must be conducted in a polite and courteous manner. Failure to do so, infringement of our copyright, or someone else’s, or failure to make prompt payment may result in our refusal of future service to any individual.